HTdragon Returns & Refunds Policy

Contact htdragondolls@163.com for assistance. This policy does not restrict mandatory consumer rights under applicable law.

Order cancellation

Request cancellation before tracking-number creation for an eligible full refund. After creation, standard cancellation is unavailable. If an exceptional cancellation is accepted, a 50% processing fee may apply only where legally permitted. Otherwise, request an eligible unopened return after delivery. Contact support to confirm the order status and any applicable charge.

15-day return requests

Contact us within 15 days of delivery. Change-of-mind returns must be unused, unopened, complete with original packaging and accessories, and supported by proof of purchase. Used personal-use items are excluded. These restrictions do not remove rights relating to faulty or misdescribed goods.

Damaged, defective, or incorrect items

Email your order number, issue description, and clear supporting photos or video. Verified eligible claims may receive a refund or replacement, processed within 3–5 business days after approval.

Return instructions and costs

Obtain return instructions before shipping; do not assume the dispatch address accepts returns. Customers pay return postage unless the issue resulted from HTdragon error, a manufacturing defect, or damage before delivery.

Refunds

Returns are inspected before a decision is communicated. Approved refunds go to the original payment method; provider posting times vary. Any lawful shipping, handling, or cancellation deductions will be explained before confirming the refund. No discretionary deduction overrides mandatory rights.

Missing refunds

Check with your payment provider, then email our support team with the order reference.